For title agencies and escrow offices
LetterGuard gives every file a private room for messages, documents and signatures. Information sheets and payoff authorizations come in on time, closing documents get reviewed before the table, and wiring details stay out of the email threads scammers watch.
The problem
A single closing involves buyers, sellers, agents, lenders and your team. Most of that traffic still runs through ordinary email.
Information sheets, IDs, payoff authorizations and trust documents come from different people in different threads. Your processor stitches the file together and hopes nothing was missed.
Missing seller information or an unsigned authorization surfaces the day before closing, and your team spends it on the phone instead of preparing the file.
Social Security numbers, bank account numbers and loan details travel as attachments and linger in every inbox they touched, long after recording.
Real estate fraud drew 9,359 complaints and $173.6 million in reported losses in 2024, with criminals sending fake wiring instructions by email.Source: FBI IC3, 2024 Internet Crime Report
How it fits your week
Keep your title production and escrow accounting software. LetterGuard handles the documents and conversation with the parties to the closing.
The outcome
A complete opening package in one place, without personal data sitting in email.
The outcome
Requirements cleared in one thread, with a record of when each document arrived.
The outcome
Parties arrive prepared, and wiring details stay out of email, with phone verification still in place.
The outcome
A clean close-out, and a record of how sensitive documents were shared.
By transaction type
Every room works the same way. What changes is who’s involved and what they send.
Buyer and seller information sheets, IDs, payoff authorizations
Collect each party’s details in their own room, so nobody sees another party’s personal information.
Borrower information, payoff authorizations, insurance information
Gather payoff and borrower details quickly, with fewer calls to chase missing items.
Entity documents, operating agreements, authority resolutions, estoppels
Invite every signer and decision-maker to one room, so the entity paperwork arrives together.
Trust certifications, death certificates, letters testamentary
Collect sensitive family documents privately, with a record of who accessed them.
IDs, information sheets, mail-away instructions
Remote sellers upload from a phone and see every update in their room.
Purchase agreements, IDs, payoff information
Give unrepresented parties one clear place for their documents and questions.
Exchange agreements, assignment documents, identification forms
Keep exchange paperwork with the rest of the file, shared only with the people who need it.
If your office trades documents with buyers, sellers or borrowers, a room works the same way. We’ll walk through it in a demo.
Book a demoWorks with how you work
There’s nothing to migrate and nothing to connect. LetterGuard works alongside the tools your office already uses.
Production, escrow accounting and recording stay where they are. Final documents go into your file as they do today.
Keep email for everyday coordination with agents and lenders. Parties get an email notice when there’s something new, and the notice never contains the message or the file.
Keep calling to verify wiring details with a known number. LetterGuard keeps the written details out of email; it doesn’t replace the call.
Protecting nonpublic personal information
Industry best practices for title and settlement companies call for a written program to protect nonpublic personal information and for wire procedures that keep consumers from acting on emailed instructions.
LetterGuard gives your office practical protections to use for party documents, and a record of how files were shared, which you can describe in your own program.
LetterGuard doesn’t certify or guarantee compliance with any best-practice framework, underwriter requirement or law, and nothing here is legal advice. Notarized and recorded documents still follow your state and underwriter requirements.
Compare
| Question | Email attachments | Shared drive links | LetterGuard |
|---|---|---|---|
| Where the file conversation lives | Spread across each person’s inbox | Email, with files somewhere else | One room per party, messages and files together |
| Who can open a document | Anyone the email reaches or is forwarded to | Depends on how the link was shared | Room members who sign in with a code |
| Wiring details | Sitting in an inbox scammers may be watching | Mixed in with other shared files | Posted in the room, verified by phone |
| Who downloaded what | No record | Varies by service and settings | Recorded on every file, with the time |
| Authorizations | Print, sign, scan, send | A separate tool | Signed in the room, with the copy kept there |
| Old links and copies | Copies stay in every inbox | Links work until someone turns them off | Download links expire on their own |
| What a party needs | An inbox | Often an account with the service | An email address and a one-time code |
Not by plain email. Post them in the party’s private room and tell the party to confirm them by calling a number they already know, never one from an email. LetterGuard keeps the written instructions off email; the phone call is still the verification step.
Have each party upload them to a room only they and your team can reach after signing in. In LetterGuard, files are encrypted at rest, download-only, and recorded with who downloaded them, and when.
No. Keep your title and escrow software for production, accounting and recording. LetterGuard works alongside the tools you already use, with nothing to migrate.
Parties can sign documents such as information sheets, authorizations and acknowledgments in their room. Documents that must be notarized or recorded still follow your state’s and underwriter’s requirements.
They enter their email address and type in the one-time code LetterGuard sends them. There’s nothing to install and no password to forget. Your staff sign in with two-factor login.
Yes. Give each party their own room, so a buyer never sees the seller’s information. Your staff work across rooms from one inbox, with role-based access.
Pricing
Per office, not per seat.
Unlimited staff on every plan, and clients never pay. Plans start at $99/mo.
Also built for
Bring one real closing to a short demo. We’ll show you how party documents, signatures and wiring details would run in LetterGuard rooms for your office.
Book a demo